Effective date: 30 March 2026
This website is operated by The Art of Hospitality Consulting. By accessing or using our website and purchasing our services, you agree to be bound by these terms. Please read them carefully before making a purchase.
We offer digital hospitality consulting services, training materials, and related services. All services are delivered digitally. Upon purchase, you will receive access to the service materials as described on the relevant product page.
Prices are displayed in Euros (EUR) and include applicable taxes unless otherwise stated. We reserve the right to update prices at any time, though any changes will not affect orders already placed.
All purchases are processed securely through Shopify. By completing a purchase, you confirm that you are authorised to use the payment method provided. We accept major credit cards and other payment methods as displayed at checkout.
Once your payment is confirmed, you will receive a confirmation email with details on how to access your purchased materials.
Because our services are delivered as digital products, all sales are generally final. However, we understand that circumstances vary. If you are unsatisfied with your purchase, please contact us within 14 days and we will work with you to find a fair resolution.
Refund requests should be sent to our contact email with your order number and reason for the request.
All content on this website and within our services — including text, graphics, templates, SOPs, checklists, and training materials — is the intellectual property of The Art of Hospitality Consulting and is protected by copyright law.
Purchasing a service grants you a licence to use the materials within your hotel or organisation. You may not resell, redistribute, or share service materials with third parties outside your organisation without our written consent.
You agree to use this website for lawful purposes only. You must not use the site in any way that could damage, disable, or impair the website, or interfere with any other party's use of the site.
Our services are designed to share hospitality knowledge and best practices based on real-world experience. While we believe in the value of what we offer, results may vary depending on how the materials are implemented. We do not guarantee specific business outcomes from using our services.
To the maximum extent permitted by law, The Art of Hospitality Consulting shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
These terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
We may update these terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
If you have any questions about these terms, please contact us at info@aohiconsulting.com